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FAQ

Thomson 4K Streaming Stick power cable: questions and answers

Thinking about running Thomson 4K Streaming Stick from the TV's USB port instead of a wall socket? These are the questions we hear most often about the Thomson 4K Streaming Stick power cable, each with a short and honest answer. If yours is missing, write to us.

Questions customers ask

How do I check that my Thomson stick suits the cable?

Thomson has sold more than one 4K stick, and the power input can differ between generations. Look at the rating on the original power supply. If it says 5 V and 1 A, you are in the range the cable is made for. Still unsure? Send us the model number.

Is the Thomson 4K included?

No. You get the power cable only. Keep using your own Thomson 4K and plug it into the TV's HDMI port as before.

Do I need an internet connection?

Yes. The power cable only provides power. Apps and channels come from the Thomson 4K, which needs Wi-Fi or another internet connection, for example a mobile router in the motorhome.

Is it ready to use out of the box?

It ships charged. Even so, give it about 60 minutes on a USB port before first use for a full charge. From then on it keeps itself topped up.

How quickly will it arrive, and can I send it back?

Orders placed before 13:00 on a working day leave the same day, and always within 3 working days. Shipping is €15 within the EU and €29 to the rest of Europe, tracked with DHL. You can return it within 14 days of delivery and you cover the return postage. Details are in our terms and conditions.