?The box does not say ZTE. How do I know it is the right stick?
Operators often put their own brand on it. The model number on the label usually tells you. Also check that the original power supply says 5 V and 1 A. If in doubt, send us a photo of the label.
?Can I watch my provider's channels when I travel?
The power cable does not limit that. Your provider's own rules for use abroad decide what works outside your home country.
?Can I still use the HDMI extender?
Yes. Use it whenever space behind the TV is tight. The power cable goes into the stick's power input, where the original cable used to be.
?Is the ZTE 4K TV Stick included?
No. You get the power cable only. Keep using your own ZTE 4K TV Stick and plug it into the TV's HDMI port as before.
?How quickly will it arrive, and can I send it back?
Orders placed before 13:00 on a working day leave the same day, and always within 3 working days. Shipping is €15 within the EU and €29 to the rest of Europe, tracked with DHL. You can return it within 14 days of delivery and you cover the return postage. Details are in our terms and conditions.