COMPANY INFORMATION
Wifi.se – Sverige AB, organization number 556421-1216 with International VAT number: SE556421121601, is responsible for purchases made on www.smartpowercable.com. Address: Wifi.se, Artillerigatan 6, 114 51 Stockholm, Sweden
PRICES
All prices are stated in Euro (€) and include value added tax and other fees. The total cost of the purchase will appear clearly before the final order and will include all costs associated with the purchase, including any postage and shipping costs.
SHIPPING/ DELIVERY TIMES
Our goal is to be able to offer same day shipping, as long as the order is received before 13.00. However this is not always possible. What we are trying to make sure is that all orders will be sent from us no later than 3 working days after the order is received. If the goods are not in stock, the delivery time can be changed. Information will be sent out when preliminary delivery is scheduled.
We apply delivery with DHL, which is also responsible for transport and delivery to all destinations. Costs associated with shipping are stated in connection with the purchase.
When your order has been sent, we will send a confirmation email with a tracking number so you can follow your package on its way to you, this will be sent to the mobile number or email address you entered when ordering. When ordering products that are in stock, delivery normally takes place no later than the second weekday from the order confirmation, except on busy days or during holidays.
www.smartpowercable.com reserves itself against possible errors in stock balances, which may result in delivery taking place later than expected. Should the product be out of stock, we will notify you of the earliest possible delivery date. www.smartpowercable.com is not responsible for any damage this may cause the customer.
UNRELEASED PACKAGES
For unclaimed orders that are returned to us, we reserve the right to charge a fee of 20% of the value, with a minimum fee of €30.00
Right of withdrawal/Returns
If you bought your product remotely, e.g. on the web or in customer service, you have a 14-day right of withdrawal. You cancel your purchase by contacting us. For the right of withdrawal to apply, the packaging must be unopened and a service must not have started. We pay any shipping costs. The right of withdrawal never applies if your service has been completed and you have expressly consented to the service starting to be performed or if you have broken the seal. In other words, if the product is used, the right of withdrawal does not apply.
RESERVATIONS
We reserve the right to change prices as a result of large price deviations from our suppliers, misspellings or other errors beyond our control. Read more about unforeseen events under Force Majeure below.
REPAIRS
In the first instance, the product will be sent to our supplier for troubleshooting if we are unable to remedy the repair on site. The work will only begin after the defective product has been sent to www.smartchromecast.com and the given error description has been able to be confirmed. Our normal handling for troubleshooting is 7 working days. If we cannot repair the damage, the item is sent on to our supplier. The processing may then be longer.
Return of broken products to us is at the buyer’s expense. Repaired goods are sent back to the buyer at the seller’s expense.
PAYMENT TERMS
When you shop with us, the payment is processed by Klarna AB, which is a Swedish secure electronic payment solution for e-commerce. Card information is always sent encrypted using SSL/TLS. All card information is stored in accordance with the card network’s regulations regarding PCI DSS, Level 1.
Personal data and GDPR We process personal data in accordance with the GDPR. In connection with your purchase, you agree that we store and handle your personal data. We store the information that is necessary to fulfill the agreement with you and to be able to conduct our business. According to the GDPR, you have the right to access the information we have registered about you. If the information we store about you is irrelevant, incorrect or incomplete, you can request that the information be corrected, limited or deleted, which we will do to the extent possible under applicable law (such as the Accounting Act). Read more in our privacy policy here. (You can also find it at the bottom of our website)
Any errors or deficiencies in the received goods must be claimed within a reasonable time after the error has been established or should have been established.
If you do not make a complaint within 1 year from the time you received the item, you lose the right to claim the fault, provided that nothing else follows from a warranty, other statement or law. Please note that if you complain/invoke a warranty on a product and the product after troubleshooting turns out not to have an original damage for which www.smartchromecast.com is responsible, you will be charged the troubleshooting fee that www.smartchromecast.com must pay the supplier/manufacturer/service workshop , currently minimum €50.00 (incl. VAT)
GENERAL TERMS
Agreement
These terms and other documents that form part of the parties’ agreement such as agreement, service description, product description, order, order confirmation, etc.
Customer
Natural or legal person with whom the Agreement was concluded.
CONTENTS OF THE SERVICE
The content of the Service or Services chosen by the Customer appears from these general terms and conditions and from other documents that form part of the Agreement. The service is specified in more detail in the current product description available on www.smartpowercable.com website.
EQUIPMENT
The Service assumes that the Customer has the necessary equipment for using the Service. Requirements for specific equipment can be seen, where applicable, from the description of the Service in force at any given time. www.smartpowercable.com Sverige AB does not guarantee the functionality and quality of the Service if the Customer connects equipment that meets the specified conditions. www.smartpowercable.com reserves the right to perform configuration changes and upgrades of equipment during the time that the equipment is connected to www.smartpowercable.com Service. www.smartpowercable.com does not guarantee the functionality and quality of the Service if the Customer connects equipment that is not provided by www.smartpowercable.com Sverige AB.
FEES AND PAYMENT
Payment for hardware, and other fees are paid against invoice or credit or debit card. Other possible fees are paid according to the routines that www.smartchromecast.com applies from time to time. Payment must be made correctly and reach www.smartpowercable.com no later than the time stated on the invoice. www.smartchromecast.com has the right to charge an invoicing fee on all invoices. In the event of late payment, www.smartchromecast.com has the right to charge late payment interest according to the Interest Act, legally regulated reminder fee and, where applicable, debt collection fee.
The customer must notify www.smartchromecast.com Customer Service within a reasonable time if the invoice is considered incorrect. If the Customer has objected to the invoice within a reasonable time and provided a factual basis for the debit, www.smartpowercable.com shall grant a delay in payment of the disputed amount until the dispute is finally resolved. Undisputed amounts must, however, be paid no later than the stated due date. Late payment interest is charged on the part of the disputed amount that the customer must finally pay.
DATA PROCESSING AND CONSENT TO
By entering into the Agreement, the Customer consents to the processing (e.g. collection, copying between different systems, storage, deletion and filtering/selection) of personal, identification, subscription and traffic data, including those contained therein. Customer also agrees to receive marketing and information via SMS, MMS, e-mail, etc. from www.smartpowercable.com Sverige AB.
Processing takes place as long as the data is needed for current purposes and in accordance with law or other constitution, authority regulation, decision, request or guidelines.
www.smartpowercable.com Sverige AB processes personal (e.g. name and address), Identification, subscription/service (e.g. phone number) and traffic data (e.g. receiving phone number, time of call, length of call, IP addresses) including the location information contained therein (e.g. where the customer’s phone is located).
Processing of personal data (e.g. name, address, e-mail address, telephone number) takes place for record keeping, complaint handling and to market www.smartchromecast.com and its partners’ goods and services.
FORCE MAJEURE
A party shall be released from fulfilling the Agreement if the fulfillment of a certain commitment is prevented or made significantly more difficult by a circumstance that the party could not reasonably control or foresee. If the fulfillment of the Agreement is prevented to a significant extent for longer than one (1) month due to circumstances as described above, the Party has the right to terminate the Agreement in writing with immediate effect.
DISPUTE ETC.
Disputes between the parties shall primarily be resolved through negotiation and agreement. If the parties cannot agree, the dispute can be tried by the General Complaints Board or by a general court. Complaints due to this agreement should be made within three (3) months after the party became aware or should have become aware of the matter on which the complaint is based. Complaints should be made in writing.
